You’ll always have some parents who are a dream. They preemptively warn you Flossie now has a latex allergy, return forms on time and how you asked, and let you know she’ll be late next week because of the dentist. Other parents apparently didn’t realise that forms existed and ask you the same questions each week. What’s even worse is when the whole parent group seems to be in the second group (although on the whole most parents fall somewhere in between). When parents don’t respond to anything, or a previous leader didn’t quite do things “by the book” and you’re trying to turn that around it can be very trying. It’s one of the things that can put us off volunteering. What are your tips for “training” your parents into good habits to make unit life better and more efficient?